Incident Management System (IMS) 2.3 Features

Incident Management System (IMS) 2.3 is equipped with a rich feature set that gives you complete control over your claims and risk information. This feature list is not exhaustive but should give you a general idea of the depth of information IMS can manage.

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Incident Management

  • Capture incidents using web-based eFR or Windows
  • Capture complete detail, including: date, time, description, weather/environment conditions, and police information
  • Unlimited number of parties per incident
  • Unlimited number of property / assets per incident
  • Attachment/document management
  • Coded, date/time-stamped activity log (diary)
  • Customizable, incident-specific "characteristics" allow capture of a virtually unlimited set of data points with free-form entry or user-defined pick list of options
  • Vehicle-specific data points captured: make, model, year, VIN, vehicle action, travel lane, passengers, trailers, etc.
  • Complete at-a-glance history for any employee, person or entity to see history of involvement
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Claims Management

  • Create liability and subrogation claims
  • Liability claims with or without reserving
  • Multi-line reserving per claim
  • Unlimited number of claims per incident, per party
  • Check request creation / check printing
  • Claim templates with default reserve values
  • Reserve and recovery estimator tools calculate reserves based on history
  • Automatic logging of reserve changes by user, date/time
  • Policy management link with limit alerts
  • Subrogation collections invoicing
  • Automatic tracking / calculation of employee light duty/no duty days
  • Reporting compliance for MMSEA Section 111 via APP’s reporting service
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Reporting

  • Over 130 built-in reports with new reports added quarterly:
    • Loss runs
    • Fault/cause analysis
    • Incident summaries
    • Graphs and charts
    • File/adjuster activity
    • Adjuster performance
    • Payment histories
    • Reserve change histories
    • Collections status
    • OSHA 300/300A/301
    • Light duty reports
  • Ad hoc report creation with export to Excel
  • All lookup tables printable
  • Right-click export of built-in reports to Microsoft Excel
  • Customizable dashboard to summarize key performance indicators (KPIs)
  • Flexible PowerFilter tool allows selection of data based on any arbitrary criteria with export of results to Excel or apply filter to any report
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Attachments & Imaging

  • Scan images directly from a scanner (includes support for document feeders)
  • Download images directly from digital cameras
  • Automatic image resizing
  • Save scanned images in JPEG/TIFF/PNG/GIF/BMP formats
  • Attach any computer file, selecting multiples at one time
  • Specifically designate which claim, party, etc. the attachment references
  • Attachments open directly from IMS with their own software
  • Attachments can be stored in the SQL database or in a network shared folder
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Workflow / Workgroup Tools

  • Per-user recent items tracking
  • Set follow-up reminders for yourself or other users
  • Internal mail
  • User-customizable settings for alerts, report headers, etc.
  • E-mail notifications can broadcast notifications based on arbitrary criteria
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Integration

  • Integrated Mail Merge capability with Microsoft Word
  • Integrated e-mail creation to Microsoft Outlook and Lotus Notes
  • ISO ClaimSearch Integration
  • Export to Microsoft Excel
  • Live link to your human resources and/or asset/fleet database
  • Loss run import capability to download carrier/TPA-provided claims data
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Insurance Tracking

  • Certificate of Insurance tracking
  • Insurance policy tracking
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User Customization / Ease of Use

  • Extensive set of user-customizable lookup tables
  • Add new lookup values on-the-fly
  • Drill down capability on all screens to access greater detail quickly
  • Over 30 user-definable fields for custom data tracking
  • User-specific and system-wide defaults
  • Hide functionality for claims features you don't need
  • Search for data on any screen with simple right-click filtering
  • APP Technologies, LLC provides advanced customization services
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Security

  • Robust security integrated with Active Directory or use separate logins
  • Control access to specific functions and limit access to data using data filters
  • Creation / last updated date, time and user name tracked for all incident data
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Platform

  • 100% Microsoft technology: .NET Framework, Microsoft Office, Windows Server
  • Enterprise-class Microsoft SQL Server 2005 or 2008 database
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