Technical Support

Please fill out the form to the right (fields with an asterisk are required) to explain the assistance you need. Support requests submitted before 5:30pm ET will be answered the same business day. After-hours requests will be answered the following business day.

If you prefer to contact us by phone for support, call us toll-free at
(888) 337-5204 or (203) 803-1540.

Support Request

Your Name:
Company Name:
Best Callback Number:
E-mail Address:
I prefer to be contacted by:
Which system(s) do you need help with? Incident Management System (IMS)
Electronic First Report (eFR)
MIR Express™ Medicare Reporting Service
Other / Custom System

Please describe the specific problem(s) you are having with as much detail as possible. Explain what led up to the problem and if you are able to repeat it.

(If you have any screen shots or
supplementary documentation,
please e-mail them to